Shipping & returns
- Shipping
Where we ship:
- We ship to Armenia, Russia, Kazakhstan, Belarus, and other countries worldwide
Shipping method:
- By default, orders are shipped via CDEK
- Alternative shipping methods may be arranged upon request
Delivery time:
- Delivery times are determined by the carrier and depend on the destination and shipping conditions
- All shipments include tracking information
Shipping cost:
- Shipping costs are based on carrier rates
- An estimated shipping cost will be provided after the order is placed
- For domestic and regional deliveries, shipping may be paid directly to the carrier upon delivery
- For international orders, shipping is typically paid in advance before dispatch
- The final shipping cost is determined by the carrier at the time of dispatch and may differ from the initial estimate
- Payment
Payment methods:
- We accept bank transfers and secure online payments
- Alternative payment methods may be arranged upon request, including for international orders
Currency:
- Product prices are fixed in RUB
- Payments in other currencies (USD, KZT, and others) are converted at the exchange rate of the bank or payment provider at the time of transaction
Payment terms:
- Orders are processed after full payment is received
- An order is considered paid once the funds have been credited to the seller
Shipping payment:
- Shipping is paid by the customer directly to the carrier upon delivery, unless otherwise specified
- Any customs duties, taxes, or import charges are the responsibility of the customer
- Order Processing
Placing an order:
- The customer is responsible for providing accurate contact and delivery information. The seller is not responsible for any issues resulting from incorrect details
- We reserve the right to suspend or cancel an order in case of suspected fraudulent activity or if the payer cannot be properly identified. In such cases, a refund will be issued
Order confirmation:
- After placing an order, you will receive a confirmation email with order details and an estimated shipping cost
- An invoice or payment details will be provided after order confirmation
- If an item is unavailable, we will notify you and offer an alternative or issue a refund
- By completing payment, you confirm your agreement with the shipping terms
- Orders may be modified or cancelled before they are handed over to the carrier. After dispatch, changes are subject to the Returns policy
Processing & dispatch:
- Orders are prepared after full payment is received
- Processing time (order preparation and handover to the carrier) is typically 2–3 business days from the date of payment. In some cases, this timeframe may be slightly extended
- You will receive tracking information once your order has been shipped
- Returns & Exchanges
Returns (unused items):
- You may cancel your order before it is handed over to the carrier
- After delivery, returns are accepted within 14 days, provided the item: is unused, in original condition, includes original packaging and all accessories
- The customer is responsible for the item until it is received back by us
Defective or damaged items:
- If you receive a defective or damaged item, you may request a replacement or a refund
Non-returnable items:
- Custom-made or personalized items are not eligible for return
Shipping costs:
- Return shipping is paid by the customer, unless the item is defective or incorrect
How to request a return:
- Please contact us by email with your order details and a description of the issue. Photos or videos may help speed up the process
Refunds:
- Refunds are issued after inspection of the returned item and processed via the original payment method within 10 days
- We reserve the right to deduct actual shipping costs for returns of unused items
- Damage During Delivery
Upon delivery:
- Please inspect the package for visible damage before accepting the shipment
If damage is detected:
- If the package appears damaged, we recommend: refusing delivery, documenting the damage with the carrier (report or claim), notifying us as soon as possible
Risk of loss or damage:
- We are responsible for the goods until they are delivered to you
- After delivery, the risk of loss or damage transfers to the customer
- Contact
For any questions, feel free to contact us:
- Email (primary): cardinalisrednorth@gmail.com
- Phone (KZ): +7 778 534 1586
- Phone (RU): +7 917 614 7238
Response time:
- We respond during business hours: Monday–Saturday, 10:00 AM – 6:00 PM (UTC+3). Replies are typically provided within 1–2 business days
- We are always open to questions, ideas, and collaborations
Legal information:
